The facility, operated by Places Leisure on behalf of Elmbridge Borough Council, underwent a rigorous one-day assessment. Quest is a continuous improvement tool designed to ensure leisure facilities effectively serve their communities.
The centre and its team demonstrated high quality and continuous improvement across various leisure operations and management criteria, including cleanliness, health and safety, and customer service. "Delivery, access and inclusion" received the highest scores.
Elmbridge Xcel Leisure Complex collaborates with Elmbridge Borough Council to deliver programmes for underrepresented groups. This includes their Exercise Referral Programme, aimed at introducing physical activity to individuals with long-term health conditions in a safe and welcoming environment.
Furthermore, Places Leisure and Elmbridge Borough Council established the Leisure Community Forum. This forum brings together professionals from the community, including GPs and local charities, to share best practices and case studies, fostering increased community outreach for activities such as wellbeing walks, falls prevention, and rehabilitation programmes.
“"We are extremely proud of all the team at Elmbridge Xcel, they are dedicated to delivering high-quality and creating opportunities for people of all ages and abilities to enjoy being active. We are thrilled to see their dedication and commitment recognised through this highest rating from Quest."
“"We’re delighted that Elmbridge Xcel Leisure Complex has achieved this excellent rating. The assessment reflects the dedication of the team and the high-quality service they provide for residents. It is particularly encouraging to see the centre’s commitment to access and inclusion recognised, helping more people across our community benefit from being active."
